Zappos Customer Loyalty Team Case Solution & Answer

This Case is about OPERATIONS MANAGEMENT

PUBLICATION DATE: October 13, 2011 PRODUCT #: UV6022-PDF-ENG

The management team projected incoming calls and at Zappos developed a fresh calendar predicated on internal growth predictions. Prior to the start of each month, workers would bid on time slots, in selecting shifts, and those with the longest history of working at the firm got precedence. But not everyone agreed that this was the most suitable process to allocate day-to-day shifts.

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