In the hotel industry, towels reuse is considered an important step towards reducing the carbon footprint of the hotels high step. Windermere Manor Hotel, a private high level routine has been established to encourage guests to reuse towels, but the exchange rate exceeds the rate of towels reuse hotel towels. Routine identification of towels for reuse is not followed, even the cleaning staff of the hotel. General Manager of the hotel, explore the reasons to break the routine and considers ways to correct the situation.
by
Chetan Joshi,
Hari Bapuji,
R. Chandrasekhar
Source: Ivey Publishing
7 pages.
Date Posted: December 10, 2013. Prod #: W13520-PDF-ENG
Windermere Manor: sustainable development and change Case Solution
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