We Gave Them a Tool, but Hardly Anyone’s Using It! Untangling the Knowledge Management Dilemma at TPA. Case Solution & Answer

We Gave Them a Tool, but Hardly Anyone’s Using It! Untangling the Knowledge Management Dilemma at TPA. Case Solution

Feasible suggestions for the Employee motivation and management:

There are several suggestions in the form of improvements within the present culture and trends in the organization that need to be reviewed and addressed by the management of the company in order to effectively enforce the practice and adoption of the Share Point Project by the employees of the company as they are the ones who will fulfill this goal and objective of effective knowledge sharing and co-ordination across all department for the management of the company. Some of the most critical adjustments that the management of the organization has to make are the underlining of importance of the knowledge sharing and its benefits for the employees themselves, making it a part of the job of the employees of the organization, training each and every employee of the company to use the newly adopted knowledge management system and maintaining strict control over the practices of the employees of the company.

Highlighting the importance of the Share Point Project KMS:

The problem that the employees of the company are not convinced regarding how this knowledge management system is helpful or benefiting for them is an eye opener as it simply reflects the lack of understanding and co-ordination among the senior most levels of management of the organization and an employee at the grass-root level of the company.

This lack of communication and co-ordination between the top management and the employees of the company has resulted in the divergence of goals and lack of synergy between them. To counter this issue, the management of the company has promoted the communication and co-ordination levels with the employees of the company as it is critical to addressing each other’s concerns and doubts. The management of the company should engage more frequently with the employees in order to address their issues and questions and this will also help them in promoting the singularity of approaches and thinking among all the levels of the hierarchy of the organization.

The management of the company should initiate department to department level discussion and consultations and also initiate Share Point Project KMS awareness campaign within the organization to inform the employees about the benefits and advantages of the knowledge management system and the knowledge sharing process of the organization.

The employees of the company must be informed regarding the benefits of the initiative and the facilitation they might get through it as people will likely gain experience and lessons through the contribution of others.

There are possibilities that the work that any individual is doing might have been done by someone else in the company and this will likely save the time and energy of other in doing the same thing all over again. The employees need to be informed through this campaign that the system is just a facilitation for them to seek guidance and assistance from each other……………..

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