Melissa White was on his way to a much anticipated visit with his parents to Hong Kong. But the first step of your journey, Unity Airways Flight Washington to Chicago was forced to return to Washington, DC, due to engine problems. After three hours of waiting in customer service for booking itinerary change, White came to the front of the line. She was prepared to hear that your trip was delayed one day. Although this would shorten the stay with their parents, a relaxing day on the coast of the airline ease your disappointment.
by
Sherwood C. Frey,
Lucien Bass,
Elaine Yu
Source: Foundation of the University of Virginia Darden School
3 pages.
Release: September 15, 2008. Prod #: UV1315-PDF-ENG
Unity Airways: Melissa White (B) Case Solution
Related Case Solutions:
Unity Airways: Melissa White (B)
JetBlue Airways: Valentines Day 2007
2012 Fuel Hedging at JetBlue Airways
JetBlue Airways: Managing Growth
JetBlue Airways: Starting from Scratch
Unity Airways: Chris Watson (B)
Unity Airways: Chris Watson (A)
Unity Airways: Chris Watson (B)
Melissa Daylon
Unity Bank: Realizing Value From an M&Integration