Two Big Banks’ Broken Back Office Case Solution & Answer

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This case is aboutÂ FINANCIAL MANAGEMENT, GOVERNMENT

PUBLICATION DATE: March 12, 2001 PRODUCT #: UV1621-PDF-ENG

Two Big Banks’ Broken Back Office Â Case Solution

Six months into the merger of two global money-center banks, Megan Richards, the new bank’s foreign exchange sales manager, is striving to keep her customer base in light of the bank’s inability to deliver foreign currency in a manner that is timely.The objective banks’ junior-grade systems were picked for political reasons, important corporate customers are phoning Megan with complaints and their demands about dysfunctions, and Megan is denied support from her supervisor, vice chairman in charge of Global Capital Markets. Intent of the case will be to introduce operational and political challenges of post-merger integration, particularly since they face off with managers who are at the middle in the hierarchy