IMD-6-0290 © 2006
Corey; Billington, François, Jäger
Though performing nicely and supporting customer demands needed to perform trust me two bank call center operation. The case investigates offshoring and outsourcing option while considering the potential dangers related to this type of move. Participants will be encouraged to brainstorm to figure out out of the box ideas to solve this problem. Learning objective: This instance is ideal to educate business process outsourcing joined with real choices in procurement and risk management.
Subjects: Call centers; Supply chain; Business process; Outsourcing; Procurement risk management
Settings: Banking; Global; 2005;Â $10 billion
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