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Toyota Motor Manufacturing U.S.A. Inc. Case Solution & Answer

The May 1, 1992 Doug Friesen, director of the entire Georgetown, Kentucky, Toyota plant, faces a problem with a product installed in the factory seats – Camry. A growing number of cars are sitting out of line with defective seats or are failing completely. This is one of the causes of recent overtime, but the reason that neither the problem nor the solution is clear. As the plant is an example of the famous Toyota Production System (TPS), Friesen provides that, where possible, the situation will be resolved by the principles and tools of TPS. Students are invited to propose action (s) Friesen should take and analyze whether current management Georgetown security issue with the philosophy of TPS.
by
Kazuhiro Mishina
Source: HBS Premier Case Collection
22 pages.
Publication Date: September 8, 1992. Prod #: 693019-PDF-ENG
Toyota Motor Manufacturing, Case Settlement USA, Inc.

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