Despite the booming business process outsourcing (BPO), customers and suppliers alike have struggled to understand the impact of their relationship and the importance of the transfer of the assets of the organization among them. Little attention to the risk of BPO is not surprising, since over 90% of outsourcing projects managing infrastructure or business processes to what most companies consider non-core activities such as payroll, transaction processing and billing. Provides an overview of the different types of risks faced by the BPO client, including the negative impact on corporate clients in areas such as customer service, operating costs, information security, business continuity and other performance indicators of short-term market. In an attempt to solve this problem, a mechanism by which customers and BPO providers can work together to resolve the problems of outsourcing project management and risk management of the organization and functioning of the market is introduced.
Source: California Management Review
Release: May 1, 2007. Prod #: CMR364-PDF-ENG
Solutions and the problem this morning: the case of Business Process Outsourcing Management puzzle solution Risks