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The Open-Empathy Organization Case Solution & Answer

Today, companies prosper when they tap into the power each of us already have, the authors say: empathy. People in organizations with a general feeling of empathy share an intuitive sense of what is happening in the world that helps them see new opportunities faster than their competitors. Creating an American organization empathy “implies a long-term process of organizational change, but the first steps are simple. Authors describe ten strategies that can enable an organization to hear what people outside its walls speak, feel what they feel, and see the world through their eyes.
by
Dev Patnaik,
Peter Mortensen
Source: Rotman School of Management
5 pages.
Publication Date: April 1, 2009. Prod #: ROT084-PDF-ENG
The Case Open Empathy Organization Solution

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