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The Chartered Bank of Canada Case Solution & Answer

The assistant manager of a branch of a Canadian bank, is trying to decide how to give good service. The case describes ten incidents. The central question is when and how the bank’s procedures should be put aside and when they should be followed.
by
John S. Haywood-Farmer,
Richard Dean,
Koren Volk
Source: Ivey Publishing
16 pages.
Date Posted: February 23, 2007. Prod #: 907D06-PDF-ENG
The Chartered Bank of Canada Case solution

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