This Case is about OPERATIONS MANAGEMENT, PROJECT MANAGEMENT, STRATEGY, TECHNOLOGY
PUBLICATION DATE: October 31, 2008 PRODUCT #: 609038-PDF-ENGTegan c.c.c. case solution
This case scenario analyzes a competitive IT outsourcing job from the viewpoint of the customer – Tegan. It should be used in conjunction with Hrad Technika (9-609-039), which exemplifies the supplier perspective. When a Welsh toy vendor, Tegan, outsources the development of a new accounts payable system to Hrad Technika, an increasing outsourcing business from the Czech Republic, Tegan considers they are receiving a problem off their hands. Sadly the job goes badly, and Tegan is left with the choice of the best way to prevent a failure in accounts payable from stopping the businesses of the whole firm. The case enables a general discussion about IT outsourcing and enables the assessment of the best way to manage an outsourcing job.