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Tata Consultancy Services: Selling Certainty Case Solution & Answer

This Case is about  GROWTH STRATEGY, OPERATIONS MANAGEMENT

PUBLICATION DATE: May 06, 2011 PRODUCT #: PG0004-HCB-ENG

This case offers a chance to analyze the development of international services from the view of the earliest and biggest IT services company in India. Focusing on Tata Consultancy Services (TCS) at this phase of its own growth provides a window into the procedure for updating in a sector that historically competed based on low costs, as TCS aspires to compete additionally on a guarantee of exceptional quality.

Tata Consultancy Services Selling Certainty case solution

The case also offers a chance to talk about the global growth of emerging market-based businesses as well as the changing geography of the IT services sector in the circumstance of the growth of TCS in Latin America and Western IT services businesses’ growth in India.

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