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SAP Labs: Staff Requirements Case Solution & Answer

Deputy project director of the Indian arm of SAP Labs, a multinational company that provides software and related software, met with the director to discuss ways to estimate staffing needs for changes in the equipment supply company. The team works in three shifts, 24 hours a day, seven days a week and various application services such as tasks, one of the seven priorities assigned to them. service level agreements with customers require time for their initial response equipment specific requirements, which differ according to the priorities are met. The use of agents services involves costs to the organization. Project managers must identify a work schedule that minimizes the number of persons employed in the service context, while meeting the expectations of the service level agreement.
by
Ajith Kumar J.,
Amit Kumar Pansari
Source: Ivey Publishing
10 pages.
May 14 2013: release date. Prod #: W13191-PDF-ENG
SAP Labs: Staff requirements solution cases

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