In just seven days, the Ritz-Carlton transforms “Ladies and gentlemen serving ladies and gentlemen.” Newly hired employees The case details the launch of a new hotel, with emphasis on the unique blend of leadership, quality processes, and the values ​​of self-respect and dignity, creating award-winning service.
by
Sandra J. Sucher,
Stacy McManus
Source: HBS Premier Case Collection
30 pages.
Date Posted: March 20, 2001. Prod #: 601163-PDF-ENG
Case Solution Ritz-Carlton Hotel Co.
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