REGTECH at HSBC Case Solution & Answer


Internal Analysis: Value Chain Assessment

Firm Infrastructure

HSBC is one of the world’s leading financial services companies. Although it has faced various challenges within and outside the industry, it has remained successful because of its internal strength and ability to overcome new threats. According to Greasley, the firm has had to evolve its systems to cope with the dynamism of the world market. Listed below are some of these mechanisms. Listed below are some examples of the HSBC’s firm infrastructure.

HSBC’s management knows how to make profits by reducing costs and increasing productivity. As a result, they have implemented total quality management. This approach helps HSBC achieve its goals while also reducing the cost of operations. The result is a more profitable and efficient company. While HSBC is a digital bank, call centers are still essential business channels. The Hong Kong Contact Centre, for example, services 1.5 million customers and handles approximately 20 million interactions a year.

HSBC has been hit by a series of technical issues in the past. The company’s website went down for two days, delaying the payments of thousands of Britons. Meanwhile, some business customers were unable to make payments. In the aftermath, the Royal Bank of Scotland has pledged to invest hundreds of millions of pounds in new computer systems. But it’s not yet clear when the firm infrastructure will be back up and running.

The company is looking to modernize processes and customers’ experiences with a cloud-based model. HSBC will invest $15-17 billion in cloud services and technology in the year ahead. In the meantime, HSBC will use the full stack of AWS services such as compute, storage, database, analytics, machine learning, and security. In addition, HSBC plans to use server less analytics services to automate some key processes and make sure they can scale their applications globally

Technological Development

HSBC has a rich history of connecting people. Today, the company has a global network that has connected people across countries for over 150 years. This global connectivity helps society grow and prosper. To help its customers, HSBC is making its services more accessible and efficient. This includes incorporating AI, blockchain, robotics and other technologies into its daily operations. To learn more about how AI is being used to transform the banking industry, read on.

HSBC’s data-driven trading teams are building a new architecture based on the power of MongoDB. The new architecture supports a cultural shift towards micro services and helps the team build new applications quickly. For further details, download the company’s whitepaper on MongoDB’s microservices. Once you have read it, you will understand how the HSBC team uses MongoDB to make their applications faster and more effective.

In addition to providing innovative technology, HSBC has been working to improve their business through leveraging Strategy Science, a market-proven software solution. Strategy Science is used by more than 45 financial institutions and has contributed to significant bottom-line improvements for more than 30 companies. The Hongkong and Shanghai Banking Corporation Limited is a wholly-owned subsidiary of HSBC Holdings plc, a global financial services group with nine thousand branches in 76 countries and assets of US$1,738 billion.

The Operational Data Store used by HSBC is built with numerous microservices and uses native end-to-end JSON data structures. The data model of MongoDB has enabled HSBC to manage complex data modeling and store historical data from multiple timelines. In 2014, HSBC’s data assets were 56PB and are expected to reach 93PB by the end of the year.

HSBC is continuing to invest in digital transformation. Its technological team has grown substantially in the last five years and currently supports more than 1,000 staff members in the Asia Pacific region. By 2025, it expects its technology budget to be 21% of its overall open. These technologies are helping HSBC to become more responsive and secure, while also making banking easier and more convenient for customers.

Procurement Process

HSBC Financial Services Company’s global presence and stock market listings make the organization a global player in the banking industry. It once had the tagline, ‘The local bank of the world.’ Despite its global reach, the organization is highly siloed. To address this, the company has introduced a new initiative called strategic networks. This initiative aims to leverage the global network by working with local leaders to develop targets and collaborate with local counterparts. The procurement function also works with internal stakeholders to develop new solutions to meet business goals.

Globality’s AI platform aims to simplify the procurement process by enabling companies to identify and select the best suppliers for their projects within hours. Globality’s platform intelligently matches a company’s unique requirements with the right suppliers and ensures pricing competition. The platform will also evaluate proposals and enable HSBC to select the most suitable one for its needs. Using this innovative technology, HSBC can save time and improve the quality of its services.

HSBC Financial Services Company is a global bank with assets worth USD 2,375bn as of 31 December 2016. The organization employs more than a million people across the globe and has offices in more than 65 countries. Its operations are located in Europe, Asia, Latin America, North America and Asia. The HSBC Financial Service Company is headquartered in London, UK. The bank has offices worldwide, serving customers across the world.

The combination of HSBC’s global scale and its financial expertise will accelerate the adoption of digital supply chain processes. With this partnership, companies could achieve significant cost savings by adopting electronic invoicing. By leveraging electronic invoicing, suppliers will benefit from increased transparency and visibility and will also experience quicker invoice processing. By collaborating with HSBC, suppliers can also gain from best-in-class on-boarding and faster invoice processing.

The Procurement Operations Manager is responsible for overseeing Accounts Payable and Receivable. This person manages the flow of invoices, purchase orders and Travel & Entertainment staff expense claims from suppliers to the relevant accounting systems. This person has ultimate authority over the end-to-end procurement process and must be knowledgeable about local regulatory issues. If he/she is responsible for a country, this position may be the ideal candidate for the position….

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