Part (B.) (1.ii)
The workflow of the organization is also dependent on employees, similar to the assembly line. Indeed, the quality control manager has to ensure that proper procedures are in place, to approach quality,by following the policies, processes, and plans through the independent assurance process rather than the self-assurance. That would assure the cross communication between the managers and employees, and they would be able to achieve the satisfaction level of the customer.
Part (B.) (1.iii)
However, there are three steps in quality control process. See Figure 1.The incoming process is about to inspect and handle quality issues before the assembly process starts. Meanwhile, selecting the suppliers on aperformance basis by evaluating supplier’s quality records. An in-process quality control manager should govern the quality system during the assembly process, and detect any issues thatarise, while the manager should conduct in-line processes and utilize statistical control techniques to watch the significant variability in the quality. However, in outgoing quality assurance, manager has to ensurethat theproduct is shipped,free of defects to the customer, and that it also meets the customer’s expectations.
Part (B.) (2), (3-i, ii, iii) Addresses these questions
Furthermore, theQuality manager should adopt the DRIVE approach see Figure 2. The DRIVE approach is a problem solving analysis that could promote improvements in the processesof the organization.It is designedto focus on the problem and the criteria by which success factors and deliverables would be measured. Similarly, the review stages would help to understand current situation and collection of information to understand the background and therefore, make it easyto identify problem areas and improvements as well.
The problem identifying stage would help to present alternative solutions to the problems and issues risen during the processes and provide thesolutions in the form of changes that are required to enable and sustain the improvements. Meanwhile, the ‘verify stage’ would help in defining the success criteria, prioritizing alternative solutions, and piloting improvements.Furthermore, the ‘execute stage’ would assist in theimplementation of the solutions and improvements, and manage processes effectively. Through this process of management DRIVE, thecompany would be enabled to meet the stakeholder’s expectations, remove variations, minimize operational risks and maximize the efficiency of the operations.
Part C (1) (i)
Total Quality Management (TQM) is a management approach that gives a sophisticated method to improve the quality of processes and ensures thatcustomers’ requirements are met by eradicating the wastes and defects from the products. Similarly, it can also be called an‘all in one solution’ that collectivelyaddressesall thekey issues that arise in operations. Meanwhile, it also gives a framework along with methods to solve a problem inoperationsororganizations as awhole through the market research to understand customers and corporate governance to meet with the requirements of standards that affect the quality.
Part C (1.)(ii)
Furthermore, the TQM is the method by which employees and management are involved in the continuous improvement process to improve the quality by avoiding wasteful activities in the organization’s operations.Similarly, the key important principle is customer focus on TQM. However, the customers are not only external but also internal meaning employees. Meanwhile, this principle states that company should choose asupplier on the quality record basis, and its relationship with the company in the past. Indeed, thecompany should also focus on the internal culture of the organization………………….
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