This Case is about OPERATIONS MANAGEMENT
PUBLICATION DATE: August 17, 2012 PRODUCT #: UV6508-PDF-ENGProspective Student Visits to the Darden School Process Improvement (A) Case Solution
Analyzing the potency of the class visitation procedure in the Darden School had consistently been a high priority as a result of its crucial function in joining with competent, enthusiastic applicants for the Office of Admissions. Anecdotal comments indicated that would-be pupils considered their visits satisfying and productive and that they were energized by the Darden classroom encounter; yet, weaknesses in the visitation procedure had also been part of the comments. Consequently, constant development of the critical part-the debut of expected applicants to Darden-was a region of high interest to the Admissions Committee, as well as the associate manager sought help identifying means to enhance it.