Procter & Gamble: Global Business Services Case Solution

Dave Walker, vice president of business services opportunities and team president of Procter & Gamble government must decide what to do with 5,700 employees Global Business Services (GBS) GBS Group P & G together internal services such as finance, accounting, social services, customer logistics, purchasing and information technology in a single organization, global support for all business units of P & G. Recently, P & G CEO AG Lafley asked if continued investment in GBS represents the best use of the resources of P & G. Walker and other members of the government team must decide cleave GBS, GBS outsource services to an outside firm, outsource GBS separate business divisions internally best-of-breed or maintain the group. In making the decision, Walker and team members should consider the impact on the organization to change the relationships between the members of GBS and other education employees Target P & G: review issues inherent in any decision to outsource services and the impact of this change on society.
Thomas J. DeLong
David L. Ager,
Warren Brackin,
Alex Cabanas,
Phil Shellhammer
Source: Harvard Business School
15 pages.
Release: June 18, 2004. Prod #: 404124-PDF-ENG
Procter & Gamble: Global Business Services Solution Case

Procter & Gamble: Global Business Services Case Solution
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