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Portman Hotel Co. Case Solution & Answer

A new hotel has opened a new service strategy: import service Asian style United States the use of a group of employees as personal valets called Butler. To achieve this high level of service, the hotel has paid great attention to its human resources policies, to believe that the quality of service depends on the quality and motivation of people, organized a series of “workers’ rights, says employees are enforceable in the courts. opening When employees are highly motivated and enthusiastic, but soon morale problems and develop quality. Students must evaluate the theory of human resource management and practice of this hotel, In light of these problems.
by
Charles C. Heckscher,
Philip Holland
Source: Harvard Business School
13 pages.
Release Date: February 3, 1989. Prod #: 489104-PDF-ENG
Solution if Portman Hotel Co.

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