PARTNERS HEALTHCARE SYSTEM Case Study Solution

The health care industry in the US is vast and growing industry. According to the credible sources provided by the government, the amount of expenditures has nearly reached an astonishing level of $2.4 trillion. Despite the immense existence of the health care industry and a vaunting national level of expenditures in the medical treatment, the ratio of death rate is rising to approximately 98,000 in the year 2009. The difficulties in the industry mainly revolve around the challenges relating to cost control and quality improvement of the provided services. Although the information based system is expected to meet the standards of the industry however,there is doubt regarding the satisfactory response to these two challenges.

Questions:

  1. Would the system be able to provide value to the patients?
  2. Has the introduction of information management enhanced the overall efficiency in the operations of Partners HealthCare Hospital?
  3. Does the benefit derived by the information management system exceed the cost associated with such system?
  4. Has the implementation of Information Management System increase the overall quality of service being offered by the company?
  5. Is the data being generated electronically has an adequate amount of accuracy affiliated to it?

Hypothesis:

H1: Developing strategically strong relations with the patients will enhance the quality of the care services of the company.

H2: Developing strategically strong relations with the patients will not enhance the quality of the care services of the company.

Proof and Action:

Development of such methods that will increase the relations with their medical clients and patients will be beneficial for the operations of Partners HealthCare Hospitals as they will be able to control their costs and provide a higher level of value and services to their patients through their operations. A solid customer feedback will help the organization in obtaining a higher level of information regarding the patients, this will help the organization in identifying the missing parts in their medical researches and then PHS can implement the steps for solving the problems. A fairly less amount of investment would be postulated to generate and evaluated data from the customers and through a strong customer based feedback they cannot just keep the old customers they can attract new client as well. In addition to this the company will require a comparatively less amount of time for coping up with the difficulties and changing dimensions of the HealthCare Industry.

Alternatives:

HealthCare Industry’s needs are ever changing which result in changing the parameters and the dimensions of the industry. These changing needs of the patients and the medical clients force the companies to offer a higher level of value through a high quality of services.

PHS strategy to gain more information regarding itspatients will enable itto understand and predict the future changes in the requirements of the medical treatments in the industry. The future knowledge of the changing requirements will help them in identifying the potential changes required in the medical treatments and they would be able to efficiently respond to such transformation in the industry.

Analysis

Situation Analysis:

The health care industry in the US is vast and growing industry. According to the credible sources provided by the government the amount of expenditures has nearly reached an astonishing level of $2.4 trillion. The continuous increase in the expenditure of health care industry is still not able to efficiently manage the medical treatments and the death rates, a certain rise can be seen in the number of preventable errors causing deaths. Despite the immense existence of the health care industry and a vaunting national level of expenditures in the medical treatment, the ratio of death rate is rising to approximately 98,000 in the year 2009.

The difficulties in the industry mainly revolves around the challenges relating to cost control and quality improvement of the provided services. Although the information based system is expected to meet the standards of the industry but a clear doubt is also present regarding the satisfactory response to these two challenges.

The partnership of the Brigham, Women’s Hospital and Massachusetts General Hospital in 1994 resulted in the foundation of Partners HealthCare (PHS). The partnership between these three organizations was agreed upon with a vision to for an integrated health care delivery system which will enable the organization in providing its patients with primary and high quality care.Later of the system included 6,300 primary care and specialty physicians, followed by 11 hospitals that included of its two founding academic medical centers and other health-care related entities also became a part of the Partners HealthCare Systems (PHS).

Over the year Partners HealthCare Systems (PHS) has been closely affiliated with the academic medicine and medical researches. It offers large and complex metropolitan healthcare service to its customer through which it is able to provide and efficient care to the patients. The affiliation of the organization with Harvard Medical School and the handsome amount of time and investments made in the research and development department for supporting a higher quality of medical care has enabled them in funding its medical research programs and has enable them in creating more funds for their future researches on medical care service and further supporting them in creating a rich portfolio in research projects.

Right from the beginning Partner HealthCare group has been focusing on staying cost efficient by controlling the costs involved in the process while continuously increasing the quality of their providing a higher level of services. The providing of higher and prime quality of service has enable the company in generating a higher amount of revenues for their future research programs in exploring cutting edge medical practices. Partners HealthCare Systems is playing a leading role in each area of medical HealthCare. Partners is performing to an exemplary level and demonstrating efficiently that how organized systems can efficiently lead towards better solutions and enhance care to the patients. Implication of efficient management can allow the communication of efficient service to its patients with in a small time window.

Partners HealthCare Systems has been able to maintain its substantial management arm. The entity has formed an Information System (IS) through which it is able to maintain the records of the patients electronically. The Information System (IS) team of Partners HealthCare System consists of a team comprising of 1,500 employees who are operating from 19 different locations. The operating budget of the company accounts for an adequate amount of $196 million per fiscal year with a capital budget of $68 million. On an average the IS organization of the entity has been answering 18,000 calls per month. The increased number of calls being answered has increased the number of patients being taken care of through there is program. Information Systems (IS) team has been able to manage 250 major information technology (IT) projects for the enterprise. In order to realize the objective of their information management, the organization has been investing heavy amounts of funds in information technology over the years. Their drive for drive for identifying the objective of their information management is not limited to huge investments but they have also hired a number of skilled and experienced professionals, who are the best when it comes to information management. The hiring of some of the best information management professionals in the HealthCare Industry has efficiently added up to the growth and effectiveness of the organization.

Questions:

  1. Would the system be able to provide value to the patients?

The company aims to provide a high quality of service to its patients. The operations of the company have been efficient enough to cater to its patients in a way that is more convenient to them and allows the respective doctors and physicians to gain access to the information regarding the patients who are visiting them. The efficient operations supported by excellent management will ensure that the patients are receiving higher quality of care services from the concerned hospitals and medical institutes.

  1. Has the introduction of information management enhanced the overall efficiency in the operations of Partners HealthCare Hospital?

Partners HealthCare System has its focus set on providing an efficient service to its customers. The medical entity has been investing huge amount of investment into exploring new areas of cutting edge method for providing a higher level of services to its patients. Through the introduction of information management system by Partners HealthCare Hospitals, the organization will be able to enhance itsefficiency of operations and the patients of the organization will be able to receive a higher level of care services. Efficient implication of the information system will allow the company in catering the needs of the patients within a smaller time window…………………………..

 

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