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Multiasistencia: Redefining the Relationship with Its Service Professionals Case Solution & Answer

Multiasistencia, a major Spanish insurance repairs BPO is changing the relational contract with professional services of a reference model to a load of guaranteed work.
by
F. Asis Martinez-Jerez,
María García Pérez,
Katherine Miller
Source: Harvard Business School
8 pages.
Release: June 17, 2013. Prod #: 113143-PDF-ENG
Multiasistencia: redefining the relationship with professional event services solution

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