Michael Lester, consultant Lachlan, was frustrated by the refusal of the customer to provide key data for an important presentation. Lester must decide how to confront Nadine Robert, his client, knowing that your personal success and reputation of your business consulting hinge on its ability to establish and maintain a strong relationship. How does the company have to be with the client? What type of feedback could help this situation?
by
Anthony J. Mayo,
Joshua D. Margolis
Source: Harvard Business School
2 pages.
Release Date: August 3, 2011. Prod #: 412041-PDF-ENG
Michael Lester at Lachlan Council Case Solution
Related Case Solutions:
Michael Lester at Lachlan Consulting
Innovation at the Boston Consulting Group
InterfaceRAISE: Sustainability Consulting
Michael Clark at Regency Consulting Partners
Infosys Consulting in 2006: Leading the Next Generation of Business and Information Technology Consulting
Michael Patterson (A)
Michael Patterson (B)
Michael Patterson (A)
Michael Patterson (B)
Michael Rubens Bloomberg