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Michael Lester at Lachlan Consulting Case Solution & Answer

This Case is about COACHING

PUBLICATION DATE: August 03, 2011 PRODUCT #: 412041-PDF-ENG

Michael Lester at Lachlan Consulting Case Solution

A consultant with Lachlan, Michael Lester, was frustrated by his customer’s unwillingness to supply essential information for an important demo. Lester must determine how best to face his customer, Nadine Robert, understanding that the standing of his consulting firm as well as his personal success hinge on his capability to develop and keep up a solid relationship. How strong should he be with the customer? Which type of responses would help this case?

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