This case is aboutÂ HUMAN RESOURCE MANAGEMENT
PUBLICATION DATE: January 01, 1999
Knowledge-Worker Productivity: The Biggest ChallengeÂ Case Solution
The most significant contribution of direction in the 20th century was to raise manual labor productivity. The imperative contribution of management in the 21st century will be to raise knowledge-worker productivity–hopefully by the exact same percent.
So far, virtually no one has addressed it. Yet we understand how to increase–and rapidly–the productivity of knowledge workers. The procedures, however, are absolutely unique from other increasing the productivity of manual workers.