KNOWLEDGE MANAGEMENT SYSTEMS Case Solution
It is a procedure and framework of securing, developing, coordinating and effectively utilizing the organizational knowledge for multi-dimensional issues for securing and achieving the objectives of the entity by extracting the maximum out of the knowledge gained by the company and its management.(Schwartz, 2005)
The knowledge management systems can be segregated among various categories based upon their characteristics and features. Some of the models of the knowledge management systems are Groupware, Workflow, Document Management Enterprise portals, Scheduling and planning, eLearning and Telepresence.
The most critical and important innovation in the modern knowledge management systems has been the introduction of internet as it has enabled the organizations to optimize their expenses and costs in terms of maintaining their knowledge management systems because the initial propriety based management systems required commercial tools to do the job, which are today available through the internet.(slovenia, 2015)
The e-government can be defined as the electronic governance by the government of countries through information technology for delivering various services to the other government institutions and customers or the population of a country. (CA Hardy, 2011)
These platforms assist the governments of the countries in sharing information, communication, co-ordination, delivering services, business transactions with the governments and various other purposes.
These platforms are also adopted by the governments of the countries in order to integrate various services in the government to government (G2G), government to customer (G2C) and the government to businesses (G2B) sector along with numerous other supporting activities of the government to maintain control and law and order in the country.Â (CA Hardy, 2011)
There are various modes of e-government systems and applications based upon their uses and applications however, the most critical and overwhelmingly adopted e-government applications are government to government, government to costumers and government to businesses. (Worrall, 2011)
The transformation and modernization of the world has forced the governments to adopt themselves to change as well because these changes are positive and will likely benefit them as well in the form of facilitation in control and services. The basic advantage of this form of governance is that it facilitates the job for government, population and businesses in a country.
Knowledge management technological tools in the e-Government:
There are various newly developed and introduced knowledge management tools that have assisted in transforming the knowledge management systems that are overwhelmingly being adopted by the governments in the U.S.A, Europe and Asia. These modern tools have been mostly a blessing due to the development and introduction of internet.(Jain, 2009)
These technical tools of the knowledge management are segregated upon three qualities and characteristics. These tools of the knowledge management are knowledge organizing tools, knowledge maintenance tools and community of practice tools. Some of the majorly used knowledge organizing tools are e-mail collections, several websites, intranet, taxonomies and many others.
The knowledge maintenance tools of the knowledge management systems support the organizations to maintain the quality and quantity in order to sustain the accuracy and reliability of the data or the information preserved by the managements of the government entities or the government itself.(Jain, 2009)
The community of practice tools in the knowledge management systems of the e-Government allows the government to adopt a shared mutual process for the people who perform similar tasks and operations. This allows the government to develop and introduce a combined or mutual process of learning for the individuals involved in the process.
Knowledge management techniques in the e-Government:
The rapid evolution of technology and ways of doing things in the society have transformed and influenced the knowledge management systems also. The techniques involved and adopted in the knowledge management systems of the e-government have also revolved and varied with the transformation of the technology to practice simplicity and convenience for the users or the governments to be more precise.(Jain, 2009)………………
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