The Director of Operations outsourcing and technology services company knowledge worldwide has been chosen by the board of directors of your company to intervene and save a digitization project scale is in danger of losing the deadline approaches. The project requires the company to create digital files from an American newspaper, which covers a period spanning 150 years. With teams of two different pairs to work on this important project countries, things quickly go wrong on several levels, as a result of misunderstandings about customer expectations, lack of staff training (both from the point of view cultural and the use of new technologies) awareness and poor project management. The operations manager must quickly develop an action plan to address these problems and ensure project success in the face of an ultimatum by the customer: to deliver the project on time or lose completely.In the role of chief operating students must create an action plan to overcome the problems that threaten to derail the project.
Source: Ivey Publishing
Release: Aug 19, 2013. Prod #: W13347-PDF-ENG
Ken Private Limited: Case Solution Digitization Project