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Jones Lang LaSalle: Reorganizing around the Customer (2005) Case Solution & Answer

This Case is about ORGANIZATIONAL STRUCTURE, STRATEGY EXECUTION

PUBLICATION DATE: August 14, 2009 PRODUCT #: 410007-HCB-ENG

Peter Roberts, the CEO of Jones, Lang, LaSalle (JLL) Americas department, has actually been accused of broadening the business’s existence in its core geographical markets while at the same time growing its business account company. Roberts and his job force have actually narrowed their alternatives to 2 propositions. The very first is an improvement of the account management design put in location in 2001 where independent service devices co-existed with an account management group. The 2nd is an adjustment of the company’s operations around location and vital accounts.

Jones Lang LaSalle Reorganizing around the Customer (2005) Case Solution
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