Is Your Company As Customer-Focused As You Think? Case Solution

This Case is about SUPPLY CHAIN

PUBLICATION DATE: April 01, 2010 PRODUCT #: SMR348-HCB-ENG

When Peter Drucker initially proposed his “marketing principle” back in 1954, the concept that conference customer requires much better than your competitors as the motorist of company success was an extreme concept.

Today most supervisors concur that attaining sustainable revenue development needs having a clear, pertinent customer guarantee; providing on that pledge; enhancing it; innovating; and supporting all that with a company that’s open to originalities and market feedback. Accomplishing all of this is tough.

In spite of management’s propensity towards wishful thinking, the authors think supervisors can concern terms with their company’s weak points by presenting a set of 5 concerns particularly created to discover their vulnerabilities. Making use of examples from business consisting of Apple, Google, Procter & Gamble and Toyota, the authors discuss the significance of each of these concerns. “For those who are prepared to ask the hard concerns and going to hear the responses,” they compose, “the possible advantages to business are substantial.

Is Your Company As Customer-Focused As You Think? Case Solution
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