This Case is about INNOVATION, OPERATIONS MANAGEMENT
PUBLICATION DATE: November 01, 2007 PRODUCT #: CMR389-HCB-ENG
Few recent business trends have got as much interest as the practices of offshoring and outsourcing. Many instances of unsuccessful outsourcing contracts indicate the tactical use of outsourcing may not be as valuable as some considered, and hidden costs are frequently mentioned as a primary source of failure. By using tactical frameworks that can expect the hidden costs of outsourcing a business leader can innovate the sourcing practices of his organization. The writer claims for its extensive use and offers such a framework.