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House Hearth and Home: Managing Leadership Change Case Solution & Answer

The owner and general manager of a large retail establishment in a dilemma as to whether the site manager long was still the right person for the job. The company depends increasingly provide superior customer service to compete in the market. Recently, the owner had put a personal friend in the operation as an assistant to the director of the court. This new addition has shown a real talent for employee development and improvements in disk performance. Consequently, the customer information has greatly improved. The owner realized that the wizard had become the real leader of the court. He wondered how to maintain the momentum of ongoing changes, while still showing respect for a loyal employee.
by
Karen MacMillan,
Meredith Woodwark
Source: Ivey Publishing
4 pages.
Date Posted: November 15, 2012. Prod #: W12313-PDF-ENG
Home, hearth and home: Leadership Management Solution Change Case

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