This Case is about OPERATIONS MANAGEMENT
PUBLICATION DATE: March 08, 2011 PRODUCT #: HKU920-PDF-ENG
The Chief Information and Security Officer (CISO) of HDFC Bank Ltd, a leading private sector bank in India, is analyzing the choices before him in strengthening the bank’s online security subsequent to a phishing attack on the bank’s customers.
Introducing an added degree of security calling for new entries for every online transaction appears a foregone conclusion. But the CISO must compete with customer benefit that is turning into a source of distinction in a competitive banking scenario.
The case offers a chance for pupils to come up with a road map for the CISO in strengthening the online security of a brand new generation bank.