HCL Technologies: Employee First Customer Second Case Solution

HCL Technologies, a leading IT services company in India, deploys a radical new strategy, “employee first, customer second” (EFC) in 2005. EFC strategic objectives was to create a single labor organization, conduct an inverted organizational structure to create transparency and accountability within the organization, and foster a culture of value. If the different aspects of the program and its impact on employee engagement, customer experience, financial performance, innovation and 2005-08 are described.
by
Kamalini Ramdas,
Ravindra Gajulapalli
Source: Darden School of Business
25 pages.
Release: September 29, 2008. Prod #: UV1085-PDF-ENG
HCL Technologies: Employee First, Customer Second solution case

HCL Technologies: Employee First Customer Second Case Solution
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