HBR Guide to Dealing with Conflict Case Solution

PUBLICATION DATE: April 04, 2017

This case is about DIFFICULT CONVERSATIONS, EMOTIONAL INTELLIGENCE

While some of us enjoy a lively debate with others and colleagues favor to suppress our sensations over disagreements, we all struggle with conflict at work. We operate differently.

How can you deal with conflict at work in a way that is both of these productive and professional– where it improves both your work and your relationships? The “HBR Guide to Dealing with Conflict” will give you the advice you need to: Understand the most common sources of conflict; Explore your options for addressing a disagreement; Recognize whether you– and your counterpart– typically avoid or seek conflict; Ready for and engage in a difficult conversation; Manage your and your counterpart’s feelings; Establish a resolution together; Know when to walk away.

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