ghSMART: Management Assessment Firm for CEOs and Investors Case Solution
This case is about Strategy
published: 24 Nov 2014
ghSMART is a little, specific niche, separated expert services company that supplies HR services, mostly executive assessment of C-level prospects for personal equity financiers. The case is intentionally brief to concentrate on how the mix of client-focus and kind of personnel causes worth production and capture.
(1) Worth production and capture in expert services by bring in personnel to serve customers requirements, relative to rivals. (2) The difficulty of whether and the best ways to grow the firm beyond its specific niche, and the ramifications for the present method to handling the organisation.