This Case is about OPERATIONS MANAGEMENT
PUBLICATION DATE: May 01, 2014 PRODUCT #: IMB463-PDF-ENG
Created in 1983, Apollo Hospitals is among the biggest hospital chains in India. In year 2014, Apollo had approximately 32 hospitals wide-spread around the country. The focus of the claim is of the Apollo Hospital at Bangalore. The quality department head, Dr. Ananth Rao was concerned about the food bill that distributed for 4% of the total cost and required to develop a forecasting model to predict the demand for food and beverages being provided to its patients for the breakfast, lunch, and dinner.Precise forecasting will help them to minimize the wastage of food leading to decrease in food invoice. About 120 food things were served by Apollo from its kitchen. Dr Rao considered the need for food was dependent on the occupancy level (amount of inpatients) of the hospital.
Furthermore, he also anticipated a short term tendency in the food demand because patients will probably purchase similar food in their course of stay in the hospital – this is due to dietary restrictions as also the truth that individuals would normally not need to experiment with food in a hospital environment. The profile of the patients in the hospital is not likely to fluctuate significantly over a period of time and thus it’s anticipated that food trend will not waver with time.