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ExlService: Business Process Outsourcing in India Case Solution & Answer

Trace the evolution of outsourcing services provider ExlService. Founded by Indian citizens Vikram Talwar and Rohit Kapoor, the company has gone through several stages of evolution. At the end of the case, the company offers sophisticated outsourcing solutions to manage complex processes of insurance and financial services. Throughout history ExlService, faces pressures continuously review and refine their service offerings (such as outsourcing services are consumer) and keep their well-trained workers (who are highly sought after in India). Depicts the relationship between investors and strategic and business skills of the company.
by
Chuck Holloway,
John P. Morgridge,
Joshua Spitzer
Source: Stanford Graduate School of Business
25 pages.
Release: September 11, 2006. Prod #: E221-PDF-ENG
ExlService: Business Process Outsourcing in India, if a solution

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