This case is about DESIGN, GOVERNMENT, LEADERSHIP, ORGANIZATIONAL STRUCTURE
PUBLICATION DATE: February 09, 2003
Edward Norris and the Baltimore Police Department (B) Case Solution
The second case in the series. Meant for evaluation of students, it contains the complete action plan that Ed Norris instituted when he became Baltimore’s police commissioner. He built a strong commitment of support for corporate leaders, activists and other police officers along with politicians that are skeptical and under intense media scrutiny.
Norris confronts malcontents, seeks to effect cultural change, reorganizes the section, uses a successful rewards system, integrates technology with policing, and has been honest to media. It helps pupils in classroom discussion and sees what it takes to develop an action plan that deals with a seemingly overwhelming list of dilemmas and problems. The A and B cases are educated together very successfully as a two-day course. Both instances comprise wide-ranging video clips for both faculty use and pupil training in course. This series is ten years newer although similar to the Chicago Park District show.