Designing Transformational Customer ExperiencesÂ Case Solution
This case is aboutÂ LEADERSHIP & MANAGING PEOPLE
PUBLICATION DATE: March 06, 2017
Anybody who has actually just recently taken a trip, gone shopping, or attempted to have an issue fixed might have little memoir of the experience. As soon as in a blue moon, an adventure is so fantastic that it leaves favorable memories for years. Why do some item or service knowledges have that indisputable “wow” aspect, while others do not have that flair, relegating them to either being hated or eliminated from memory?