Delhi Metro Rail Corporation (A): Delivering Customer Satisfaction Case Solution
Delhi Metro Rail Corporation Ltd. (DMRC), a government-owned business in India, was accountable for structure, operating, and handling the city rail network in the National Capital Region of India. In terms of client , DMRC was placed in a worldwide online study as the second-best city system in the world.
Management at DMRC understood that to preserve that level of consumer contentment, it had to be mindful of the space in between efficiency and customer expectations, which were expanding with needs from DMRC’s enthusiastic and assertive millennial commuters. Should DMRC focus on improving customer experience with increased services or commit in steps to minimize functional expenses?
This case is about PROJECT MANAGEMENT
PUBLICATION DATE: October 07, 2016