An undeniable success, Daksh eServices is a leading outsourcing services provider business processes (BPO) in India. Launched by a group of friends in 2000, began providing support services to customers on the Web for global customers. In 2004, after the addition of voice capabilities to complement its services, has grown into a strong company reported 6000 revenues of more than $ 50 million. Given market conditions, Daksh had all the right to be a sell-out IPO numbers. At the same time, IBM had expressed interest in a concerted buy the company. It had emerged as the relevant question is whether or not the IPO was the best way forward. Otherwise, IBM was selling a better option? If yes, what should be the price? Although the Department of Daksh evaluated two options, industry analysts reflect why a company like Daksh BPO makes sense for IBM in the first place.
Source: University of Hong Kong
Date Posted: January 8, 2007. Prod #: HKU730-PDF-ENG
Daksh and IBM: Business Process Outsourcing in India – Part 1. The Case solution formative years