Cognizant 2.0: Embedding Community and Knowledge Into Work Processes Case Solution

Knowledge management has been a priority for Cognizant Technology Solutions since its inception as its global delivery model requires global knowledge sharing. His first main instrument was called Knowledge Management Appliance but also Web 2.0 tools came to wider use, it has become what the company calls “Cognizant 2.0” (C2), which was designed to ensure that the capacity KM devices for storing documents and participation tools such as blogs and wikis have been directed towards supporting business goals. This requires the development of a set of guidelines and structured work tasks for each major type of internal work processes and customers. Increase awareness among customers about C2 has led the company to determine whether to turn this into a range of services for the customer. Since customers are more interested in knowledge management within their own companies, the interest of an offer based on C2 could grow.
by
Robert G. Eccles
Thomas H. Davenport
Source: Harvard Business School
11 pages.
Premiere: March 4, 2010. Prod #: 410084-PDF-ENG
Cognizant 2.0: Embedding Community and Knowledge Process Working Solution Case

Cognizant 2.0: Embedding Community and Knowledge Into Work Processes Case Solution
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