Cognizant 2.0: Embedding Community and Knowledge Into Work Processes Case Solution

This Case is about COLLABORATION, IT, KNOWLEDGE MANAGEMENT, OPERATIONS MANAGEMENT

PUBLICATION DATE: March 04, 2010 PRODUCT #: 410084-PDF-ENG

Knowledge management has actually been a high concern for Cognizant Innovation Solutions given that its creation and its international shipment design needs the worldwide sharing of knowledge. Its very first significant tool was called the Knowledge Management Device however as Web 2.0 tools entered into broader usage, this progressed into exactly what the business called “Cognizant 2.0” (C2) which was created to guarantee that the KM Home appliance abilities for saving files and participative tools such as wikis and blog sites were directed to supporting company objectives. This needed the advancement of a set of structured work procedure standards and jobs for each significant kind of work carried out internally and for customers. Enhancing awareness among its customers about C2 has actually led the business into thinking about whether it must turn this into a client-facing service providing itself. As its customers end up thinking more about knowledge management within their own business, the interest in a C2-based offering might grow.

Cognizant 2.0: Embedding Community and Knowledge Into Work Processes Case Solution
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