China Automotive Finance: Service Operations Redesign Case Solution

In mid 2000, a U.S. automaker opened a self-financing business in China, located in Shanghai C Automotive Finance Company (China) Ltd (“FCA”). CAF grew rapidly and reaches equilibrium in three years. However, the long cycle time of application process led to widespread dissatisfaction among dealers and also reduced the number of purchases financed by CAF as a percentage of the total number of cars sold cars. The industry of auto financing in China held great potential, but also increasingly more competitive foreign companies have entered the market. To stay on top of the game, the FCA should improve the efficiency of the funding request. What measures could be taken to achieve this CAF?
by
Neale O’Connor,
Thanks Loo
Source: University of Hong Kong
9 pages.
Release: September 22, 2011. Prod #: HKU960-PDF-ENG
China Automotive Finance Case Solution Operations Service Redesign

China Automotive Finance: Service Operations Redesign Case Solution
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