Changing the Culture at DEI Airlines Case Solution

This Case is about Europe

published: 26 Nov 2002

The brand-new Chief Executive Officer of DEI airlines is confronted with the obstacle of producing a customer support oriented society in a firm that is shedding cash, has to shed personnel, has an awful track record amongst guests, and is nevertheless owned by the sub-cultural distinctions arising from its merger 10 years back. To demand the trainees to think of how culture runs and exactly how it might be altered utilizing a camouflaged variation of an actual case.