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Building the Virtuous Circle of Trust Case Solution & Answer

During periods of recession, feelings of distrust in organizations become sharp, making it more necessary than ever to understand how to create and maintain trust. According to the authors, the relationship between managers and subordinates is crucial to build and maintain trust. This article presents a model based on the results of an international study and his own experience as a coach model model. In other words, when the behavior is trusted managers, employees trust their managers more, to become more involved in their work and demonstrate “organizational citizenship”. This participation, in turn, reinforces the confidence of his bosses in them, reinforcing attitudes of mutual trust. Thus, creating a virtuous circle of confidence that is generated in organizations.
by
Pablo Cardona Soriano,
Helen Wilkinson
Source: IESE Insight Magazine
8 pages.
Release Date: December 15, 2009. Prod #: IIR014-PDF-ENG
Build a virtuous circle of trust cases solution

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