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Barbara Norris: Leading Change in the General Surgery Unit Case Solution & Answer

Barbara Norris struggle to solve the many problems they face as his head nurse recently promoted to general surgery unit (UAG) at the University Hospital of Eastern Massachusetts (EMU). He inherited a unit with the lowest scores for employee satisfaction and higher volume of business among all the personnel departments of EMU. In addition, the new unit was known for its culture of confrontation, blaming and favoritism. Staff who were dissatisfied, unmotivated and does not work as a team to provide care to patients. In fact, patient satisfaction scores SSG, although the average had declined steadily in recent years. Barbara was asked by the Director of Nursing EMU’S to turn the camera around the middle of an economic crisis and measures to reduce costs throughout the hospital depth. Where and how should I start?
by
Boris Groysberg,
Nitin Nohria,
Deborah Bell
Source: Harvard Business School
5 pages.
Date Posted: March 13, 2009. Prod #: 409090-PDF-ENG
Barbara Norris: Leading Change in the case of General Surgery Unit solutions

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