This case is about CHANGE MANAGEMENT, GOVERNMENT, INNOVATION
PUBLICATION DATE: July 01, 1999
Assertive Policing, Plummeting Crime: The NYPD Takes on Crime in New York City Case Solution
The dramatic decrease in crime in New York City during the 1990s captured the attention of the U.S. and the world, seeming to provide signs that new policy and management approaches could make an enormous difference for the better. This case tells the story of crucial management choices the New York Police Department itself credits with the successful assault on the city’s crime rate. Specifically, it describes the approach of Police Chief William Bratton in gathering a core, reform-oriented management team and the development of a computerized crime tracking system used as the foundation for the targeting of police manpower.
The epilogue raises the sensational question of whether the goal of minimizing the abuse of force by police officers is also amenable to the measurement techniques employed to the task of offenders. This case, in addition to the questions it raises, provides a strong telling of one of the most successful public sector management initiatives of recent times. HKS case number 1530.0.