This Case is about TECHNOLOGY

PUBLICATION DATE: September 21, 2012 PRODUCT #: IES450-PDF-ENG

This note offers examples on frequent cultural institutions which are fighting with new service strategies but lack a reliable perspective on the result of these actions within their service delivery procedure that is complete. A radical transformation is being envisaged by the entire world of culture and almost all of its own associations possess the pressing need to develop advanced strategies to keep their perdurability and to change. The note demonstrates the Service Action Sequence, SAS, as a frame of reference to examine these brand new strategy place altering the service delivery procedure. SAS is a brand new theory imagined to assist supervisors understand the dynamics of their service operations and configure an integrated answer to the shifting demands that are unremitting.

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