In January 2011, the medical director of Group Apollo Hospitals Enterprise Ltd (AHEL), the largest provider of comprehensive health care in India in the private sector, weighs its options to promote clinical excellence among hospitals in the group. AHEL using a clinical score card, called ACE @ 25 as a tool for measuring and monitoring clinical excellence which is becoming a source of differentiation in the industry of indigenous health. ACE @ 25 25measures clinical parameters compared with the best in the world every month. The medical director of the group wondered whether their role should be limited to monitoring clinical outcomes or whether to perform clinical excellence, but should also include measures to supreintendents medical hospitals should take to improve the performance of their programs.
Source: Ivey Publishing
Date: August 9, 2011. Prod #: W11275-PDF-ENG
Apollo Hospitals Enterprise Solution Ltd clinical case Score-Card