ABC Telecom Case Solution & Answer

Home » Case Study Analysis Solutions » ABC Telecom

ABC Telecom Case Solution

SWOT analysis

Â	Strengths
1	The company has developed Brand Image for its services.
2	Global recognition and customer loyalty helps to compete effectively
3	Leading wireless carrier and telecom operator of the U.S industry
4	The company has specialized technicians and skilled software engineers to provide technological driven services.
5	Best and highly productive research and development department as compared to the competitors
6	High range of services that includes services for local customers as well as for business solutions for corporate clients.
7	High equity structure, the company has less debt in its capital structure thus it is more financially sound.
8	Flexible organization structure and competent management.
9	Organizational culture that is highly compatible with changes and restructuring.
10	Largest network with the latest 4G LTE capability and quality of services.

Â	Weaknesses
1	Slightly Higher prices for the services as compared to the rival competitors.
2	Less focus to expand to the new and untouched emerging markets, which can increases the competitive advantage and help to increase revenues.
3	A poor acquisition decision that doesnâ€™t provided the targeted and planned benefits to the company in the recent years.
4	High operating cost, and less emphasis and focus to control the cost
5	Less innovative, such as it has no online account and services management portal, that is offer by its competitors.
6	Network infrastructure is weak at less developed areas; company is not investing in those areas that are causing loss of customer.
7	Less emphasis of the management team to offer new value added services from time to time.
8	Extra hidden charges, non-transparency in the tariff provided to the consumers. Affecting the customer loyalty.
9	Slower adoption of technology, the company was the pioneer in this aspect but from recent years it has become slower in adopting and incorporating technology.
10	Internal conflict of interest among senior management and departmental issues.

Â	Opportunities
1	Capture market share through entering new emerging market.
2	Offer packages that involves new smartphones at lower prices combined with service contract
3	Improve its network infrastructure and network coverage in the less developed regions.
4	Expand its latest 4G LTE coverage
5	Make some major acquisitions this will improve market share and market position.
6	Offers new independent products such as Wi-Fi 4g devices or devices that provide 4g as well as files sharing technology over the Wi-Fi.
7	Invest in the infrastructure to increase the data speed, this will increase the service quality
8	Offers business solutions by providing conference HD video calling services using the 4G technology.
9	The company can increase its operating efficiency through resolving internal conflicts and offer conflict resolution to its employees by acquiring specialist firm services
10	Decrease the prices and make the tariff transparent, which will help to gain more new customers and more subscription of services thus more customer loyalty.

Â	Threats
1	Extreme competition in the telecom industry
2	Volatile nature of technology, that demand highly flexible and dynamic organization
3	Statutory regulations and data protection legislations that require company to maintain and implement high security and privacy over its services
4	Increasing price competition imposed from competitors, which will compel the company to offer its services below the margin level.
5	New Emerging telecom companies makes the competitive environment more tough for the company
6	Cannibalization of services, as customers are moving to newer services, thus some real margin making services sales are decreasing.
7	Various public forums and blogs giving negative reviews because of the company’s less transparent tariffs.
8	Inflation has affected the per capita income of the residents which has made them reluctant to use the extended services and they havelimited their usage.
9	Landline and Wired connections has been decreased incredibly
10	High promotional activities by especially from AT&T &Verizon might affect the company’s market share.

…………………

This is just a sample partial work. Please place the order on the website to get your own originally done case solution

Share This